Refund policy

Last Updated: June 16, 2026

At Drenoro, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and undamaged
With original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

Store Address

Drenoro
64 Will Rd, Roscoe, NY 12776, United States

How to Start a Return

To initiate a return, please contact us at:

Email: admin@drenoro.shop

Returns should be sent to the following address:

Return Address:
64 Will Rd, Roscoe, NY 12776, United States

Please do not send any items back without first contacting us and receiving return instructions. Returns sent without prior authorization will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

For any return-related questions, you may contact us at admin@drenoro.shop.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item:

Arrives damaged during transit,
Is defective,
Is incorrect,
Or has any other quality-related issue,

Drenoro will cover the return shipping costs and provide appropriate assistance.

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at admin@drenoro.shop so that we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

If you have questions about whether your item qualifies for a return, please contact us before initiating a return.

Unfortunately, we do not accept returns on:

Sale items
Gift cards

Exchanges

The fastest way to receive a replacement item is to return the original item. Once the return has been approved and processed, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

Unused and unworn
In its original packaging
With tags attached
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@drenoro.shop.

Return & Refund Contact Information

Store Name: Drenoro

Legal Representative: EVELYN D BANKS